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#Passwordbox master password issues password#

Go to Account settings, then Account detailsī.

#Passwordbox master password issues password#

Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account.Ī. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails.

Follow the instructions to change your password.

Select Forgotten your email or password? under the password box.

If you’re ready to create your new password, simply head over to My Virgin Media: These steps make it much harder for hackers to guess your password.

Don’t use repetitive or sequential characters – like aaaaa, 1234.

Try to use special characters when you can - like.

Use a minimum of 8 characters, the longer the better.

Never write down your password or share it.

Try to use a different password for every site.

Don’t use common dictionary words – like password, Admin.

Don't use something that's easy to guess - like names of your family/ pets, birthday, nickname, football team etc.

Do not use existing or previous passwords.

Before you do this, please follow the advice below for security reasons. You don’t even have to pick up the phone!įirstly, you will need to create a new password online. This may have been caused by unintentionally accessing a website or opening an email link.Īs we take security seriously, we may have temporarily blocked access to them and made sure no changes can be made to the accounts.ĭon’t worry, it’s really easy to unblock emails on Virgin Media and get everything back to normal. If we’ve been alerted that your Virgin Media Mail account may have been used to send spam** emails.

So, if you check your Virgin Media Mail emails through My Virgin Media or at, you'll still only need your My Virgin Media password. Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. If you use an email client, you need to use your Virgin Media Mail address as the username, and your separate Virgin Media Mail app password which can be managed in Account Settings in My Virgin Media. You should sign in using your new username email.įor example, if we gave you the username and you changed this to in My Virgin Media > Account Settings, the second address is the one you need to use to sign in to your webmail. If you are experiencing Virgin Media Mail sign in problems it could be because you have changed your preferred Virgin Media username to something other than your Virgin Media Mail email address.